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Policy Notification

We appreciate that you’ve chosen us for your massage, hair, and nail needs. To provide the best service possible to our clients, we have implemented the following policies:

Cancellation Policy

We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24-hour notice we are often unable to fill that appointment time. This is an inconvenience to your provider and also means our other clients miss the chance to receive the services they need. For this reason, appointments canceled within 24 hours and "No-Show" clients will incur a charge of 50% of the service amount. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if late cancellation or "No-Show" does occur. We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours before your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.

Late Arrival Policy

We request that new massage clients arrive 5-10 minutes before your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in a loss of time from your massage so that your session ends at the scheduled time. Full-service fees will be charged even when sessions are shortened due to late arrival. In return, we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.

Accepted Forms of Payment

Cash and major credit cards are accepted. A valid credit card may be required to reserve your appointment. Payment is expected in full on the day of the scheduled service.

Respect For Clients' Needs

All personal information provided by the client is confidential. The client must also keep the massage therapist informed of any change in health conditions and/or medications.


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